Right of withdrawal
(withdrawal Instructions, valid from 01 Novembre 2019)
You have the right, within a period of 14 days (after receiving package) without giving any reason to withdraw from the contract. We appreciate, however, to hear the reason to see whether we can come to a solution.
The withdrawal period shall expire 14 days after the day of receipt of the package.
In order to exercise the right of withdrawal, you have to inform Motorman via an unequivocal statement (for example by written submissions by mail, e-mail) of your decision to withdraw from the contract. You can use the attached model withdrawal form.
The withdrawal period is sufficient to execute the right of withdrawal before the withdrawal period has expired.
You have the legal right to register a product within 14 days of receipt for a return without giving a reason. However, we would appreciate hearing the reason to see if we could possibly come to a solution. After this message you have 14 days to return the product. If you use your right to return, we will refund the entire order amount including shipping costs within 14 days after the return notification. The costs for the return shipment are for the account of the consumer, the right of withdrawal is bored with certain products (for example articles that we have specially ordered for you)
Consequences of the withdrawal
If you revoke the agreement, you will receive all payments that you have done up to that point, including delivery costs (excluding any additional costs as a result of your choice for a type of delivery other than the least expensive type of standard delivery we offer e.g. send, crash bars, wind screens, packaging surcharge.) without undue delay and in any case no later than 14 days after you have received the package and we have been advised of your decision to withdraw from the contract, back. We pay you back with the same method of payment that you have done with the original transaction.
You can download the form below